Transforming Your Customer Experience (CX)

Continuum Global Solutions focuses on high-growth areas with asset sale.

This strategic divestiture allows us to focus on higher-margin verticals, such as Technology, Public Sector, Communications, and Consumer Products. We’ll continue to invest in AI and automation technologies, strengthening our ability to provide customized solutions to a wide range of markets.

Continuum Global Solutions Acquires Faneuil, Inc.

We are pleased to announce the acquisition of Faneuil, Inc, a business process outsourcing company specializing in Public Utilities, Government and Healthcare services. The acquisition of Faneuil adds to Continuum’s growing industry vertical portfolio including Healthcare, Media & Telecom, and Public Sector.

New partnership with Sanas.AI to enhance customer experience.

By advancing the company’s AI agenda with this new partnership, Continuum Global Solutions agents can provide a local experience for customers while being a part of a global organization. Allowing agents from far reaching locals to be heard locally revolutionizes every interaction by naturalizing accents and eliminating distracting background noise in today’s hybrid work environment.

New contact center location opens in the Philippines!

Home to more than 1,000 employees, our Cebu location is our newest showcase for our global operating model. With modern interior design and esthetics, the new location focuses on employee well-being, making sure our people have a great place to work.

Continuum drives improved outcomes in real-time with verint.

Read how Continuum partnered with Verint and increased agent productivity by 11%, recovered $3 million worth of hours of agent productivity and capacity, and increased overall communication and management of remote teams.

We build customer experiences to grow brand loyalty.

Our innovative solutions transform the customer experience (CX) and build brand loyalty. Whether you need an on or offshore solution, we leverage the best voice, chat, email, social media, and AI technologies available to offer unmatched security, flexibility, and scalability.

Incredible people living our values, every day.

Our people created and defined our vision, mission, and core values. We’re proud of our can-do culture where employees work together to make the ordinary exceptional.

Compassion and care when your healthcare consumers need it most.

Your customers deserve the best experience, especially when they are the most vulnerable. Our collective life experiences enhance our ability to deliver support with empathy and humanity on a regular basis.

We’re Continuum Global Solutions, where innovative solutions transform the customer experience (CX) and build brand loyalty. With 14,000 global employees dedicated to problem-solving and exceptional customer experiences, we’re in business to help you grow yours.

Transforming Your Customer Experience (CX)

In a digital world, customer experience (CX) is critical to your bottom line. That’s why we’re constantly looking for the latest advanced technology and how we can apply it to a solution to make your customers smile.

Our Solutions

Act Bold.
Be Passionate.

It takes a diverse team with different life experiences and points of view to generate innovative ideas. These collective experiences define our culture, enhance our ability to relate to customers, and deliver customer care with empathy.

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0Million+

Customers Served Annually

0k

Employees Around The World

We’re in Business to Help You Grow Yours.

Through our industry-leading services, we’ll help you transform your customer experience and boost your bottom line. Our process-transformation approach will help increase overall satisfaction by optimizing the customer experience at every touchpoint.

Inbound Services

Customer Service

Tech Support

Billing Escalations

Account Management

Outbound Services

Inside Sales

Welcome Calls

Customer Satisfaction
Recording

Customer Relationship
Management

Back-Office

Ticket Processing

Application Verification

Contract & Case
Management

Billing & Account
Management

Digital CX Transformation

Multichannel Integration

AI Assisted Agents

Predictive Analytics

CX Process Consulting

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Industries

At Continuum, we know there is no “one size fits all” solution. Your customers expect and deserve great experiences customized to your industry and company. That’s why we partner with you to craft a CX solution to make your customers happy. Our innovative solutions transform your customer experience and build brand loyalty.

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