Agent Experience
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen
How Workflow Software Boosts Agent and Customer Experience
The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents reach proficiency quicker and
How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct