Customer Experience
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen
The Value of an Innovative Multi-Channel Customer Experience
The Transition to Multi-Channel Customer Service Centers After years of relying on static websites that demand customers do most of the work to find
The Importance of High-Quality Customer Service
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance
Great CX Starts with the Agent: 4 Ways We Support Success
Customer experience is the difference between attracting and retaining customers or losing them to your competitors. Improving your customer experience requires taking a look