Innovations | Fraud Defender
Ensuring caller authenticity
Detect and prevent fraud with Fraud Defender.
Protect your customers’ sensitive data while safeguarding your company’s reputation as a trusted brand.
Fraud Defender voiceprint AI technology swiftly identifies the demographics of unknown callers in real-time, validating the caller’s identity with just seconds of audio. By detecting “synthetic” voices (deep fakes) and determining gender, age, and more, Fraud Defender ensures accurate and reliable caller authentication.
Revenue preservation
Reduce risk and loss from third party and synthetic impersonations in a friction-free manner
Information security
Identify possible fraud before unauthorized access is given to confidential information
Scalable and quantifiable
Deliver value across all client verticals
Reduced average handle time
Employ predictive routing for agent demographic routing
Annual PCI Level 1 Service Provider Attestation of Compliance
SOC2-Type2 Security Certification
HIPAA
certification
Class A cybersecurity rating, above our competitors’ Class B rating
