Healthcare

Tech savvy healthcare consumers seek fast, reliable, accurate info at the speed of NOW. Across every access point, a simple, quick and caring experience fosters more enrollments, engagement, and loyalty. At Continuum, we’ll help you develop and deploy a dedicated, customer-centric healthcare communications team to support interactions for consumers, patients, and healthcare professionals – all while reducing overall costs.

Compassionate Support at the Right Time

Your customers deserve the best experience, especially when they are the most vulnerable. It takes a diverse team of people with different life experiences to provide compassionate care and support. Our team of care agents represent many cultures and races, as well as five generations of employees. Our collective life experiences enhance our ability to deliver support with empathy and humanity on a regular basis.

With a robust tech stack including advanced AI, our consumer support solutions span a broad range of touch points and interactions. With both in-center and at-home agents, Continuum can empower you and your team with fully compliant customer care solutions.

Call-Based Solutions:

Plan design, benefits and claims
Invoicing/billing

Enrollment
Tier 2 escalations and assists lines

Triage/exception review
Pharmacy help desk

Inbound: Customer Service, Tech Support, Billing Escalations – globally supported for all clients

Outbound: Inside Sales, Customer Satisfaction Recording, Customer Data Upkeep, CRM – supporting telecom and healthcare clients in the US and European locations

Back Office: Account Management, Service Contract Management, Ticket/Case Management – nearshore and offshore support for wireless and telecom providers

Transition to Digital: Customer Service, Tech Support, Billing Escalations – globally supported for all clients

Human Assisted AI: Supported exclusively offshore for Interactions in Colombia and India

Annual PCI Level 1 Service Provider Attestation of Compliance

SOC2-Type2 Security Certification

HIPAA certification

Class A cybersecurity rating, above our competitors’ Class B rating

Getting it right with the first call

We ensure your consumer experience is optimized while driving revenue, sales, and growth. Our omnichannel solution delivers a diversified experience for consumers.

Long term tenured client relationships (up to 20+years)
Diversified Fortune 500 client base across a variety of industries
Consistent top customer experience scores
Global presence to align to client’s domestic / near shore /offshore strategies
Flexible and creative pricing models and contract terms
Singularly disciplined multi-solution service provider – focused on Customer Care