Our Leadership

Meet Our Leadership Team

Our team is trained both internationally and locally, so they understand your needs and the environment in which you do business.

Michael Flodin

Chief Executive Officer

Michael Flodin, our Chief Executive Officer, has more than 25 years of experience leading global CRM and BPO operations. He is a recognized expert in customer experience transformation, contact center operations, and strategy. Michael has helped companies develop and implement customer-centric visions, improve operational performance, design innovative strategies by combining business and technology solutions, and drive efficiencies.
Most recently, Michael led KPMG’s Service Transformation organization in North America. Prior to KPMG, he was President of Atento’s U.S. and Americas operations, a $2B global CRM/BPO provider with more than 150,000 people. In his role at Atento, he drove revenue growth of 18 percent CAGR from 2017-2019 and improved margins to company leading levels. Prior to Atento, Michael was the Managing Partner of the Customer Relationship Management Practice at Accenture, where he led the Global Service Operations team.

Michael holds bachelor’s degrees in both Philosophy and Psychology from Flagler College. Read More

Dawn Lynch

Chief Human Resources Officer

Dawn Lynch, our Chief Human Resources Officer, is a proven leader with over 25 years of experience in global human resources, payroll, compensation and benefits, and customer relationship management. She has deep transformational knowledge-- bringing a focus on building high-performance teams while fostering a culture of diversity and inclusion. Dawn has been an integral part of the organization since 2019. She has led the design, build, and implementation of our HR Central employee portal, global payroll system, and new transactional data team.

Dawn held previous senior executive roles at Xerox, NGAHR, and ADP. In her previous role at ADP, she designed global corporate business strategies, which aligned outcomes in HR, payroll, mergers, acquisitions, and new implementations.

Read More

Jaimie Bean

Chief Technology Officer

As our Chief Technology Officer, Jaimie Bean is focused on leveraging cutting-edge information technology and driving innovation to enable Continuum to deliver service excellence and value to clients.

Jaimie joined Continuum in 2019 as VP, IT Infrastructure & Applications. In her tenure, she has successfully implemented new technologies and systems that have streamlined operations and increased efficiency and capacity. Before joining Continuum, Jaimie spent 20 years at StarTek where she held multiple IT roles, including IT Director, AppDev Manager, SAP Analyst and QA Analyst.

She earned an Associate of Arts degree from Northeastern Junior College and was a third-team All-American Volleyball player. Read More

Scott Kendall

Chief Financial Officer

As Chief Financial Officer, Scott Kendall leads the company's financial functions including accounting, audit, corporate finance, and procurement.

He is a proven finance leader with more than 25 years of experience in financial management and analysis, accounting, auditing and mergers, and acquisitions. He has held key financial roles at Conduent, Xerox, ACS, Mellon, Buck Consultants, and WF Corroon.
Scott earned a bachelor’s degree in Accounting from the University of Missouri – St. Louis and is a Certified Public Accountant. He is a member of the American Institute of Certified Public Accountants and the Missouri Society of Certified Public Accountants.

Scott lives in St. Louis with his three children. In his spare time, he enjoys reading and traveling. Read More

Jenn Anderson

Chief Operating Officer

Jenn brings an exceptional track record of success to this role, with nearly three decades of experience leading global customer service, partner operations, and procurement functions at renowned companies like Microsoft and Expedia, as well as other industry-leading BPOs.

Most recently, Jenn has been consulting with small to medium-sized businesses, where she focused on launching and optimizing customer support functions to drive growth, enhance satisfaction, and foster loyalty.
Jenn plays a critical role in shaping Continuum's strategic direction. She leads our operational initiatives with a strong emphasis on proactive customer engagement, operational efficiency, and organic growth within our client base. Jenn's expertise in COPC and Six Sigma principles will be invaluable as we continue to refine our processes and deliver exceptional service. Read More