The fast-track to exceptional agent performance.
Automate and expedite agent training with Skill Mentor.
Say goodbye to lengthy education processes and hello to immediate impact on your customer experience.
Skill Mentor, an AI-powered SaaS solution, uses audio, visual, and chat simulations of customer conversations to automate role-play—accelerating agent training, improving contact center performance, and reducing operating and training costs.
3-6% reduction
In cost to serve by increasing speed to proficiency, improving performance, and enhancing CX
50% reduction
Of live screen training via automated coaching at scale
75% lower agent nesting period
And launch new hires in ½ the time by immediately placing agents in the right learning track
More B-level agents
Move C-level agents to B-level and create a consistent customer journey across all channels
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